Refund & Cancellation Policy

Last updated: 12 July 2026 · Draft — refund window & timelines pending owner confirmation

1. Current status

MayaPDF accounts are currently free while pricing is finalised (see Pricing). This policy takes practical effect from the day paid plans are introduced; it is published in advance so you know the rules before any payment exists.

2. Cancelling a plan

• You may cancel a subscription at any time from your account, or by emailing maya@maya123.com from your registered email address.
• Cancellation stops future renewals. Your plan remains active until the end of the period already paid for.
• Your documents remain accessible on the free tier after cancellation; nothing is deleted because you cancelled.

3. Refunds

Draft — to be confirmed The following window is a draft pending final confirmation and may change before paid plans launch:

• First purchase: full refund if requested within 7 days of the first payment for a new plan.
• Renewals: refundable if requested within 7 days of the renewal charge, provided the service has not been substantially used in that period.
• Duplicate or erroneous charges: always refunded in full — contact us with the payment reference.

4. How refunds are processed

• Email maya@maya123.com with your registered email and payment reference (order/payment ID).
• Approved refunds are returned to the original payment method via our payment partner (Razorpay).
• Draft Expected timeline: refunds are initiated within 5–7 business days of approval; your bank may take additional time to post the credit.

5. What is not refundable

• Periods already consumed beyond the applicable refund window.
• Charges older than the window above, except where required by law.

6. Questions

Anything unclear? Contact us before you buy — we would rather answer first than refund later.